Troubleshooting

Report something that is not working

A clear report helps us reproduce the issue and find the cause.

Include the steps

Send the page URL, what you clicked, what you expected, and what actually happened. Add the approximate time and the browser and device you used.

Identify the impact

Tell us whether visitors are blocked from contacting you, checking out, or reaching important information. If the issue affects only one account or device, include that detail.

Protect private information

Remove passwords, access tokens, payment details, and private customer information from screenshots. Email hello@eleven11.digital or use the support options available in your client portal.

Email website support

Need help with your specific project?

hello@eleven11.digital