Troubleshooting

Keep website and email settings separate

Your domain can connect several services. Changing one requires checking the others.

Identify the service involved

A domain registration, website host, and email provider may be three different services. Tell us which is changing and who currently manages the domain.

Coordinate DNS updates

Website routing and email delivery use different DNS records. Before changing or deleting records, preserve the existing configuration and confirm the replacement values with the relevant provider.

Verify after the change

Check the website, HTTPS, forms, and email after a planned update. If a problem begins after a DNS change, include the time of the change and contact the person managing the domain. Do not share registrar passwords by email.

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