Capture what you can see
Include the checkout URL, approximate time, device, browser, and the exact error message. Redact personal or financial information from screenshots.
Check the payment status
If a customer may already have been charged, check the payment provider’s dashboard before asking them to retry. Repeated attempts can create duplicate payments.
Contact the right team
Send website errors to hello@eleven11.digital. Payment authorization, payout, or bank-account questions may need the payment provider’s support team. Include a transaction reference if available, never the full card number or security code.
Need help with your specific project?
hello@eleven11.digital